Once you. - I won't post e-mail chain because it has many private informations etc. The ticket has been in for 3days now, any help is greatly appreciated! #1 Agni May 13 @ 11:07am Hellooooooooooo #2 KnightoftheAbyss May 13 @ 4:37pm Via the ticket you have written. War Thunder. They respond fairly quickly, atleast in a day or two. Funny. 1 No views 1 minute ago In this video I will show you how to submit a ticket through Gaijin. Gaijin Support :: War Thunder General Discussions - Steam Community The author of this thread has indicated that this post answers the original topic. For more information, please see our Thanks! The game is based around combined arms battles on air, land, and sea with vehicles from the Great War to today. Gaijin Entertainment I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? Thanks! If you are already an owner of a Gaijin account and you have an access to it, then you have to log in on the Customer Support page using the 'Si Ive never seen that message before are you trying to connect using the standalone or the steam client? You will have to create 2 accounts. Privacy Policy. Two-step authorization - War Thunder Wiki Authenticator Issue #64 Sneezry/authenticator GitHub There pretty forgiving about that, save the virtual receipt and they should refund them. Edit2: Today 29-11-2022 Alina closed my ticket and told me that my hacked account has been blocked permamently because: "I broke ToS number 3.6. about selling account and etc" Which I didn't, why the hell would I want to sell my 6 year old account with many expensive things on it?! still didn't get any answer. [Dreamcast gamer] War Thunder : Gaijin Support Cant login to Crossout with Gaijin account How to submit a support request. 20112023 Gaijin Games Kft. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. What the hell is wrong with Gaijin Support? : r/Warthunder - Reddit The customer support portal is the only way to get in touch with our support team. The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. How long does gaijin support usually take? : r/Warthunder - Reddit well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? Xbox account email linking - Gaijin Support I am also having the same issue. During weekends support got very limited activity. With Gaijin Pass connected, you need . Gaijin Support? :: War Thunder - Steam Community I really want to be able to use the golden eagles that come with the packs before the sale ends. Gaijin support still not responding :: War Thunder General Discussions I then contacted support about 4 hours ago so I'm just wondering how long it usually takes for it to be sorted out and if a problem like this can be sorted out. You can still relive the action. Or check out our product announcements below. Humble Bundle Key Redemption Redeeming Your Game Keys Follow E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions Note: Codes will expire on December 31st, 2017. Step 1: Create a Support Ticket Form in WordPress Step 2: Customize Your Support Ticket Form Step 3: Configure Your Support Ticket Form Settings Step 4: Configure Your Support Ticket Form's Notifications Step 5: Configure Your Support Ticket Form's Confirmations Step 6: Add Your Support Ticket Form to Your Website https://wiki.warthunder.com/index.php?title=Two-step_authorization&oldid=29743, In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with. So I purchased three of the starter packs on steam linked to my account and none of the vehicles or the golden eagles showed up. In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. Any advice? : r/Warthunder rextoooo What's Gaijin's support email? All trademarks, logos and brand names are the property of their respective owners. But i have a good progressed War Thunder PSN account that i only use on the PC. that the problem, and nothing appears after 14 hours, that why i'm angry. Gaijin is an independent European video game developer and publisher established in 2002. All rights reserved. Espaol - Latinoamrica (Spanish - Latin America). Cookie Notice They are busy at this time with the sale etc. The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. Support offered me to make a new PC account so that they can put Enlisted on that new account. should i tell my friend to send new ticket? Gaijin Support Ever. All trademarks, logos and brand names are the property of their respective owners. What's Gaijin's support email? : r/Warthunder - Reddit they do not work weekends) i could not find working hours anywhere. During our successful history, we have already developed more than 30 games for different platforms: PC, Nintendo Switch, PlayStation 4, PlayStation 5, PlayStation 3, Xbox 360, Xbox Series X|S, Mac OS, Linux, iOS and Android. Easy Anti-Cheat troubleshooting. How to Write an Effective Support Ticket - Concensus Technologies anyway i have written a gaijin support ticket to which they responded in about 5 hours from posting, that day we exchanged about 5 or so messages about different security questions proving the account is mine indeed. is there still have support team reading ticket? All trademarks, logos and brand names are the property of their respective owners. Once you have created both accounts please follow my instructions. Espaol - Latinoamrica (Spanish - Latin America). thank you that is what I have heard just getting nervous my xp bonuses expire soon. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. What is the average wait for a gaijin support ticket? #3 Showing 1 - 3 of 3 comments Per page: 15 30 50 If they don't like it they can quit playing." How long does gaijin support usually take? Riley2142 Jan 2 @ 8:09am. YOUTUBE 970,000+ in the community From what you say, your friend send ticket to support during weekend. I've emailed them before but now I can't find a way to contact them via e-mail. So, I can't get any mail from them nor any special offers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did the charge go through yet? Ive entered my correct email and password, doesnt say wrong email or password, then says would you like to link this account to steam? so i clicked yes, then it says an error occurred and to contact support. All rights reserved. Rules for submitting a request to technical support. #WarThunder War Thunder : http://warthunder.com/en/registration?r=userinvite_2345292 . E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions You will be prompted to link your accounts together. you would need to send a support ticket in asking just follow this link - Gaijin Support 1 Like So Ive have a problem with my purchase of golden eagles not going through. Click "Login". You can use this method for account issues, payment issues, missing weapons or cosmetic items. It is sufficient to create a single game account in War Thunder and login using that. Please be patient. And most importantly, don't be a jerk. They don't give a if you have trouble (thought you would know that by now). By Please be patience, support read all tickets and answer them one by one. She can't read my messages and I can't even talk to this person normally. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. For best results, ask Z Bot a question or describe your issue in a complete sentence. 3 times I've sent in tickets they been really good, responding in under 12 hours each time, probably just lucky, I would expect a day to at the very most a week. I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? Contacts For Legal inquiries, please contact [email protected]. They will get to you in time. All trademarks are property of their respective owners in the US and other countries. Reaching out to Forum mods on the Gaijin forums may help at least start inquiries of what's going on or give you more information to work with. If you already have a Gaijin account, and you have access to it 2. Each time I have contacted the support I got a response in less than 24hrs. Zendesk Relate, our global customer experience event, showed us the future of intelligent CX. What the hell is wrong with Gaijin Support? #3. If you have technical or billing problems with any of our games, please contact customer support and our team will gladly help you. It saves our engineers a lot of time going back and forth trying to get information from you. ", Support has always been helpful for me, can you define the issue you're having here? Unlinking PSN-bound account - Page 32 - War Thunder Today I bought the MiG-23ML on steam (when I should have bought it on my xbox) and was lost when my Profile didn't renew. - I didn't bought this account, it was my primary game account created by me in 2016, - Yeah I didn't think that downloading windows 11 and changing my phone to new one was good idea but I didn't even think at that time that someone could log in in that time and change account password etc so I can't log in no more. How to submit a support request There are several ways to submit a request to the support team: 1. - " Do you have purchase history? is there still have support team reading ticket? - Gaijin.net Store I sent a ticket about recovering a deleted account and I am unsure if it's just Gaijin being its usual self or some sort of problem but it's been 3 days since the . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have personally used this method to resolve several issues in the past. Zendesk: Customer Service Software & Sales CRM | Best in 2023 144719936 March 28, 2023, 8:30am #5. You will have to create 2 accounts. ~ Yes, I do - Everything is on my email, I sent everything needed to this support staff but apparently she knows better. New comments cannot be posted and votes cannot be cast. During weekends support got very limited activity. I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. Note: this should be any valid email address you have access to. If you do not have a Gaijin account, or you lost access to it 3. They've really gone down hill lately. New comments cannot be posted and votes cannot be cast. I keep getting sent to the Gaijin FAQ support page and it doesn't have the problem I need help with. You did not get scammed. Please, log in there and press "submit a request" button at the top of the page. like Gaijin it doesn't send anything to my phone, I had to install on pc (Chrome extension) which doesn't work. You are already in contact (from what you indicate) with Support. What is the average wait for a gaijin support ticket? Gaijin support By Silentsfool, March 29 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice Share Followers 1 Silentsfool Member 0 5 posts Gender: Male Location: South Africa 7623 BattleGround Falcons =BGFs= Report post Posted March 29 Wish I'd never heard of google authenticator now. thank you so i going to tell my friend to wait. Is it possible to get refund? - Gaijin.net Store, Gaijin Market, Gaijin For any other inquires, use the form below: Contact form Question Topic Contact name : Company or Media Name : Job Title : E-mail: Message : Captcha : All fields are required. well but, 7 Hours? Do they take longer now, or should I resubmit my ticket? The Gaijin Support is not Responding at all. What's Gaijin's support email? 1 for the game you are playing, and 1 for Gaijin.net. (i.e. You will be prompted to link your accounts together. Temporary changes in the workflow of our Customer Support. 2023 Gaijin Network Ltd. All trademarks, logos and brand names are the property of their respective owners. Apparently I have to find way to revoke that ban and contact someone else that can help me. All trademarks are property of their respective owners in the US and other countries. 20112023 Gaijin Games Kft. Can't I manage to contact any other person that can understand my messages and help me? All rights reserved. Anyone submit a support ticket recently? - Gaijin.net Store, Gaijin . Screaming here does nothing. mate its gaijin. thanks. Zendesk Relate 2023. Support will be able to help you if you show them proof of a purchase. Contacting Zendesk Customer Support - Zendesk help Contact - Gaijin Entertainment Looks at calander, notices it's Xmas season which might mean reduced hours or staff. The Gaijin Pass app makes it harder to access your account for third parties. and our If you haven't received a response within a reasonable time frame (at least a week), try an alternate method of contact. Here are some helpful tips to follow when writing a support ticket: Do not panic. Maybe it really *is* on your end. You should be patient though, and not make any follow up tickets asking them to hurry up. She could easily help me get back my account a week ago at least but no! How to Create a Support Ticket Form (Template + Best Practices) Please read through this troubleshooting article if this applies to you. Hello, I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. Archived post. Or, you can post on the official forums. Usual time Gaijin responds to tickets submitted? - War Thunder Scan this QR code to download the app now. account i can only acces thru steam & gaijin support reply time How to set up the Two-Step Authorization (Google Authenticator). I'm about to email gaijin support and see if they can help me remove the 2 step verification process from my account login. In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. If you missed it, no worries. Gaijin Pass. This will allow access the following services: How to set up the Two-Step Authorization (Google Authenticator). She tells me that I live in the city that is whole way across my country, I live in the north west side of Poland and she keeps telling me that I live in the south side of Poland and nobody hacked my account and she tells me that I have changed everything in my account and yeah she knows better my IP and my localization than I do . The first level of security of your Gaijin account is your login and password. In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with Gaijin Support. Valve Corporation. 4. Average Gaijin support ticket time? : r/Warthunder - Reddit Gaijin Costumer Support Sucks :: War Thunder General Discussions Espaol - Latinoamrica (Spanish - Latin America). New comments cannot be posted and votes cannot be cast. For more information on the Google Authenticator service, refer to Google's official documentation. Rudest, most unfriendly people I've ever dealt with in my life. All trademarks are property of their respective owners in the US and other countries. Will they Answer me anyday?, thanks < 1 2 3 > Showing 1 - 15 of 32 comments Ohjay Dec 20, 2015 @ 11:06am Valve Corporation. The Z Bot will provide you with links to relevant help or training materials or with step-by-step guidance. Report post I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry. Archived post. They simply said, and I quote: Tough luck. YO___LO___HI, May 30 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice.